Clinical and Holistic Treatments - 01603 857337
Reservation Policy:
I offer online bookings, for which appointments should be arranged a minimum of 12 hours in advance. I can take bookings by phone, too, and if would like to book an appointment at short notice, please call me. I am unable to secure appointments made from withheld numbers, and walk-in appointments are not available.
Cancellation Policy:
If for any reason you are unable to keep your appointment, I would ask that you inform me (by telephone, not sms or email) as soon as possible, so that the appointment can be re-listed.
I require a minimum of 24 hours’ notice in order to be able to reschedule or cancel appointments. If less than 24 hours' notice is given, any payments will be forfeit. If no payments have been received, a charge equal to the sum of 50% will be invoiced. Not attending will result in the full appointment cost being charged. I do not provide refunds for products or treatments. This refund policy does not affect your statutory rights.
I require a minimum of 24 hours’ notice in order to be able to reschedule or cancel appointments. If less than 24 hours' notice is given, any payments will be forfeit. If no payments have been received, a charge equal to the sum of 50% will be invoiced. Not attending will result in the full appointment cost being charged. I do not provide refunds for products or treatments. This refund policy does not affect your statutory rights.
Payment Policy:
When making bookings online, payment is required at time of booking. Bookings made by telephone may be paid in person when you visit. Cash and cheques are very welcome. I am able to accept debit or credit cards in the clinic, too.
Appointment and Conduct Policy:
For your first visit, please arrive 5 minutes before your scheduled appointment start to complete a short consent form and health questionnaire. Your scheduled massage time includes dressing and showering. Due to the nature of our massage scheduling, any late arrival will be deducted from the appointment time. To avoid any confusion, all services are provided by qualified massage therapists. Any sexual references or misconduct will cause the therapist to immediately end the massage without a refund of any kind, and no further appointments will be taken.